We aim to provide You with a high standard of service at all times, although We appreciate that there may be occasions where You feel it is necessary to make a complaint.

If You wish to make a complaint, You can do so at any time by referring the matter to either Us or the Complaints team at Lloyd’s.

Complaints
AXIS Managing Agency Limited
71 Fenchurch Street
London
EC3M 4HH

Tel: 020 7050 9000
Fax: 020 7050 9001
E-mail: complaints@axiscapital.com

 Complaints
Lloyd’s
One Lime Street
London
EC3M 7HA

Tel: 020 7327 5693
Fax: 020 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

 Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help”, which is available from www.lloyds.com/complaints. Alternatively, You can ask Lloyd’s for a copy of this leaflet using the contact details shown above.

 If you are dissatisfied with the outcome of your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 (calls to this number are free from “fixed lines” in the UK)
Tel: 0300 123 9123 (calls to this number cost the same as 01 and 02 numbers on mobile phone tariffs in the UK)

Email: complaint.info@financial-ombudsman.org.uk

 The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk

 If You purchased this insurance online or by other electronic means, You can also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is: http://ec.europa.eu/odr

This complaints procedure does not affect Your right to take legal action.